Terms & Conditions

Services provided by LJR Wiltshire as outlined on the website

LJRWiltshire.com. Services include: EPC, Inventories, Check In/Check Out, Floor Plans, Legionella Risk Assessments.

Landlords/Lettings owner or their representative: IMPORTANT NOTICE TO ALL USERS: YOU SHOULD READ THIS CAREFULLY BEFORE ENGAGING WITH LJR Wiltshire THROUGH ITS WEBSITES AND SERVICES. By visiting our site and or purchasing a service from us, you are bound by the following terms and conditions and policies referenced herein and/or available on our website.

LJR Wiltshire Website: You agree to adhere to all applicable laws, regulations and codes of conduct when using the LJR Wiltshire website.

LJR Wiltshire endeavours to ensure the content of the website is correct, but it will not be liable for any damages arising in contact of the site and any material contained within it or from any action or decision taken because of using the site or any material.

Any links to external websites are provided for information and convenience only.

LJR Wiltshire does not accept responsibility for the linked sites and any information found there. A link does not imply endorsement of a site. Copyright and Ownership: LJR Wiltshire cannot be used or copied without prior written agreement. All information and data held on any LJR Wiltshire systems, paperwork or digital media, including the LJR Wiltshire website LJR Wiltshire.com is the property of LJR Wiltshire and is protected by international copyright laws. All rights in respect of copyright are reserved. Personal Information: LJR Wiltshire is a controller of the personal data it collects for the purpose of providing the EPC report. This means it decides what personal data to collect and how to use it and is responsible for protecting it. Appointments: Pre-arranged appointments with assessor are made on the understanding that an adult will be present to provide access to the property at the appointed time, unless access is granted via agents or key safe. You will also make available any insulation certificates that are relevant to the inspection to the LJR Wiltshire conditions. Assessor: If certificates are not available it may result in insulation being recorded as ‘not present’ or ‘unknown’. Cancellations: You have the right to a ‘cooling off period’ during which, you have the right to withdraw from the purchase of a service from us for any reason within 24 hours from the date of instruction. To cancel, you must let us know of your decision by email. Cancellation rights do not apply once a job has been completed. Any reimbursement will be made using the same means of payment that was used for the initial transaction or bank transfer if necessary. You will not be charged for any reimbursement. Limitation of Liability: LJR Wiltshire will provide its services using reasonable care and skill. LJR Wiltshire cannot accept liability for any error in a report which is based on any error or inaccuracy in a public register. Nor will we be liable for any information contained within a report which is based on information that we have obtained from any third party or by you. Our entire aggregate liability to you for direct loss arising from our being in breach of these conditions or negligent, in the course of performing the Services, will not exceed the cost of the Service. This agreement is between you and LJR Wiltshire. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of the agreement. LJR Wiltshire is not liable for losses that are unexpected, avoidable by an action you could have taken and/or a business loss, such as loss of profit, rent and revenue. Statutory Compliance: LJR Wiltshire will at all times comply fully with all relevant statutory regulations and the Data. Protection Act: Working Hours LJR Wiltshire working days and hours are Monday to Friday 09:00 to 17:00 and 09:00 to 14:00 on Saturday.

Reports: You will make LJR Wiltshire aware of any errors in the report within one month of the visit. Once the EPC/ Report has been completed, LJR Wiltshire will update the Government’s central register for EPC ratings, with the details of your new report and this will replace any existing EPC rating you may have. You can access information about your property’s EPC certificate at https://www.gov.uk/find-energy-certificate. Landlords:

If you’re a landlord or if you’re considering becoming one in the future, the new EPC rating of your property may affect your ability to let the property out, for example, if your EPC rating is below the minimum standard required under the Domestic Minimum Energy Efficiency Standard (MEES) Regulations. It is important that you understand this impact when requesting an EPC report. For further information on letting your property and EPC rating visit https://www.gov.uk/guidance/domestic-private-rented-property-minimum-energyefficiency-standard-landlord-guidance. Further information, including information about your rights can be found within LJR Wiltshire Privacy Policy. Our Complaints Procedure: All complaints should be sent to Assessor@LJRWiltshire.com where complaints can be logged. We will acknowledge all complaints within 24 hours, and provide a full response within 72 hours by email. If the complaint resolution will exceed 72 hours, we will inform you accordingly. English Law: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Force Majeure: We shall not be liable to you for any breach of conditions of use or any failure to provide or delay in us providing our services through events beyond our reasonable control. Amendments: LJR Wiltshire reserve the right to amend these Terms from time to time without notice to you. Please check the Terms periodically to see whether a change has been made to them. If you do not agree with any change in these Terms please discontinue further use. Your continued use of LJRWiltshire.com will signify your acceptance of any change in the Terms set out here. From time to time LJR Wiltshire may supplement these Terms with additional terms applying to specific content or events (“Additional Terms"). Any Additional Terms will be clearly placed on LJRWiltshire.com to be viewed in connection with the specific content or events. All Additional Terms will form part of these Terms. LJR Wiltshire may modify or discontinue LJRWiltshire.com with or without notice to you and without liability to you or any third party. LJR Wiltshire reserves the right to withdraw from any further requests which has been requested by you/ your company at any time.

Payment: Multiple payment options are available for the services requested when booking, by card payment/ Paypal/ Stripe/ payment link & pay later. Pay later option is mainly for use of Estate agents and terms are as followed: Invoice to be sent no later than the last working day of the month that the appointment/s carried out within that month. Payment must be received within 7 days after invoice is sent. If after 3rd invoice has been sent with no payment received, collections process will commence. Homeowners and landlords may also so use the pay later option however, payment must be made before or upon arrival when the assessor arrives at property. All rights reserved by LJR Wiltshire. Costs shown on booking/ scheduling platform is excluding tax. This may be added depending on assessment/s selected shown in the invoice attached requesting payment.

Privacy Policy

Effective Date: 23.11.2024

LJR Wiltshire ("we", "our", "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website ("www.LJRWiltshire.com").

By using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect two types of information:

1.1 Personal Information
Personal data is any information that can be used to identify you directly or indirectly. We collect personal information that you provide to us, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information (if applicable)

  • Any other data you provide when you contact us, sign up for newsletters, or make purchases

1.2 Non-Personal Information
We also collect non-personal data automatically when you use our Website, including:

  • IP address

  • Browser type and version

  • Device type

  • Location data

  • Pages visited

  • Time spent on the Website

  • Cookies (for more information, see our [Cookie Policy])

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our services: This includes responding to inquiries, processing orders, and personalising your experience on our Website.

  • To communicate with you: We may send you emails or other communications regarding your account, updates to our services, and promotional offers (if you have opted in).

  • For analytics and improvements: We use non-personal data to analyze how users interact with our Website, identify trends, and improve functionality.

  • To comply with legal obligations: We may use or disclose your information when required by law or to protect our rights.

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service providers: We may share your data with third-party service providers who assist with the operation of our Website (e.g., payment processors, email marketing platforms, analytics services). These providers are bound by contracts to ensure your data is protected.

  • Business transfers: If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

  • Legal requirements: We may disclose your information if required by law, such as in response to a court order or governmental request.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. For more information, please refer to our [Cookie Policy].

5. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

  • Right to access: You can request a copy of the personal data we hold about you.

  • Right to rectify: You can correct any inaccuracies in your personal data.

  • Right to erase: You can request the deletion of your personal data (subject to certain exceptions).

  • Right to object or restrict processing: You can object to or restrict how we process your personal data.

  • Right to withdraw consent: If we process your data based on your consent, you can withdraw it at any time.

To exercise your rights, please contact us at Assessor@LJRWiltshire.com or through the contact information listed below.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When your personal data is no longer required, we will securely delete or anonymise it.

7. Security of Your Data

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure.

8. Children's Privacy

Our Website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected personal data from a child, please contact us to have the data removed.

9. Third-Party Links

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

LJR Wiltshire
Assessor@LJRWiltshire.com
07596740793

Cookie Policy

Effective Date: 23.11.2024

This Cookie Policy explains how LJR Wiltshire ("we", "our", "us") uses cookies and similar technologies to collect and store information when you visit our website ("LJRWiltshire.com"). By using our Website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) when you visit our Website. They are commonly used to help websites function, enhance user experience, and gather analytical data.

2. How We Use Cookies

We use cookies for several purposes, including:

  • Essential Cookies: These cookies are necessary for the basic functionality of the Website, such as enabling navigation and access to secure areas.

  • Performance Cookies: These cookies collect information about how you use the Website, such as which pages you visit most often, and help us improve our Website's performance.

  • Functional Cookies: These cookies allow the Website to remember your preferences and provide enhanced functionality (e.g., language settings, region, etc.).

  • Advertising Cookies: These cookies are used to deliver targeted advertising based on your interests. They help track browsing activities across different websites and measure the effectiveness of ad campaigns.

3. Third-Party Cookies

We may also use third-party cookies, such as those from analytics providers (e.g., Google Analytics) and advertisers (e.g., Facebook, Google Ads). These third parties may use cookies to track your interactions with our Website and other websites, collect data, and serve personalized advertisements.

4. Cookie Consent

By visiting our Website, you consent to our use of cookies in accordance with this policy. If you do not agree with the use of cookies, you can manage your cookie preferences through your browser settings or opt-out as described below.

5. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that if you disable certain cookies, some features of the Website may not function properly.

  • Google Chrome: Go to Settings > Privacy and Security > Cookies and Other Site Data

  • Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data

  • Safari: Go to Preferences > Privacy > Cookies and Website Data

  • Microsoft Edge: Go to Settings > Cookies and Site Permissions

For more information on how to manage cookies on your browser, visit your browser's help page.

6. Your Rights

You have the right to:

  • Access the information we hold about you.

  • Rectify any inaccuracies in your information.

  • Delete your personal data in accordance with applicable laws.

  • Withdraw consent at any time, where consent is the basis for processing.

For more details on how we handle your personal data, please refer to our [Privacy Policy].

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please check this page periodically for updates.

8. Contact Us

If you have any questions or concerns about our policies or terms & conditions, please contact us at:

LJR Wiltshire
Assessor@LJRWiltshire.com
07596740793